COURSE OVERVIEW:
This stimulating interactive course helps participants
develop more productive working relationships with the emphasis
being placed on self-awareness and the effect of different behaviour
on others. Participants will identify the key interpersonal skills
for building relationships and working with others to deliver better
results.
This course will benefit all those who want to
improve their influencing skills to gain maximum impact and learn
how to manage difficult situations to achieve positive outcomes.
The experience will also lead to enhanced relationships with colleagues,
suppliers and customers and the achievement of win/win results
The course is highly practical and participative
and designed to accelerate learning and increase motivation. By
the end of the course you will have competently developed strategies
for achieving improved interpersonal communication.
WHO WILL BENEFIT? :
- All those who wish to improve how they communicate
and interact with others
- Individuals who want to achieve their
maximum potential when interacting with others
- Anyone who wants
to develop positive working relationships and achieve
better results
OUTLINE - WHAT THE COURSE WILL COVER:
- The critical five stages of improving interpersonal
communication
- The principles of effective face-to-face communication
- Enhancing your listening skills and building empathy
- The effect of your behaviour on the performance
of others and your organisation
- Key verbal and non-verbal communication techniques
- Using NLP techniques to build positive relationships
- Managing interpersonal conflict to gain positive
outcomes
- Utilising best practice assertiveness techniques
- Achieving better results by working more constructively
with others
COURSE DATES
2008: 25-26 June, 15-16 October, 9-10 December
£835 + vat
includes course material, refreshments and lunch
To discuss, please contact Training Solutions
on 020 8446 6005 or use our Contact
us facility.
| “Excellent Course, I have got a lot out
of the last couple of days” |
| Jason Godefroy, Partner, Menzies |
| |
| “Professionally run with good content.
Very, very useful” |
| Christine Loosley, Manager, Sheen Strickland. |
| |
| “Very useful, exactly what I was looking
for ” |
| Tim Fowler, Financial Controller, Equant |
|
