WORKSHOP OVERVIEW:
This stimulating highly interactive course helps
participants develop more productive working relationships with
the emphasis being placed on self-awareness and the effect of different
behaviour on others. Participants will identify the key interpersonal
skills for building relationships and working with others to deliver
better results.
This course will benefit all those who want to
improve their influencing skills to gain maximum impact and learn
how to manage difficult situations to achieve positive outcomes.
The experience will also lead to enhanced relationships with colleagues,
suppliers and customers and the achievement of win/win results
By the end of the course you will have competently
developed strategies for achieving improved interpersonal communication.
WHO WILL BENEFIT? :
- All those who wish to improve how they communicate
and interact with others
- All those who want to achieve their maximum potential
when interacting with others
- Anyone who wants to develop positive working
relationships and achieve better results
OUTLINE - WHAT THE COURSE WILL COVER:
- The critical five stages of improving interpersonal
communication
- The principles of effective face-to-face communication
- Enhancing your listening skills and building empathy
- The effect of your behaviour on the performance
of others and your organisation
- Key verbal and non-verbal communication techniques
- Using neuro linguistic programming to build positive
relationships
- Managing interpersonal conflict to gain positive
outcomes
- Utilising best practice assertiveness techniques
- Achieving better results by working more constructively
with others
TRAINING STYLE:
The workshop will be highly practical and participative.
Participants will take an active part in group activities, which
are specifically designed to accelerate learning and increase motivation.
Length of Training Programme:
2 days
Recommended Maximum Number of Participants
with 1 trainer: 8 - 10
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