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In Company Training

ASSERTIVENESS AT WORK

Handling people and situations for maximum impact

 

COURSE OVERVIEW:

Assertiveness is about effective and confident communication. Behaving assertively is a core skill that achieves constructive win/win outcomes and involves an attitude that enables you to take greater control. On this course delegates will gain an understanding of the meaning and relevance of assertive behaviour. They will learn to distinguish the fundamental differences between assertive, passive and aggressive behaviour. This course will benefit anyone who needs to be more assertive in their dealings with colleagues. It aims to build confidence and empowers participants to develop stronger and more effective relationships.

WHO WILL BENEFIT? :

  • Those seeking to improve their communication skills and increase their confidence and who wish to build more productive working relationships
  • Anyone who has to deal with issues that may result in difficult people situations if not handled skilfully
  • Anyone who is experiencing difficulty in getting their message across to others

OUTLINE - WHAT THE COURSE WILL COVER:

  • Defining assertive behaviour
  • Distinguishing between assertive, aggressive and passive behaviour
  • Identifying the advantages of using assertive behaviour
  • Recognising the link between assertiveness, confidence and self-esteem
  • Analysing and understanding the implications of your own patterns of behaviour
  • Handling difficult situations and people confidently
  • How to negotiate and create win/win situations
  • Dealing confidently and constructively with criticism
  • Overcoming barriers to assertive behaviour
  • Preparing a realistic individual action plan

TRAINING STYLE:

This course is very participative with time being given to self-assessment and best practice discussions.

Length of Training Programme: 2 days

Recommended Maximum Number of Participants with 1 trainer: 8 - 10

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Training Solutions, Greentrees House, Woodside Grange Road, London N12 8SS
Tel: +44 (0) 7764 451 145 Fax: +44 (020) 8445 5408 E-mail: info@trainingsolutions-int.co.uk